Terms of Service

By using this site (FanRetreat.com) you agree to these terms.

EVENTS

Disputed Charges USER is responsible for any and all legal fees or collection costs incurred by USER, FULFILLER, and/or SITE associated with USER's disputed charges and chargebacks for purchases made on SITE. In no event will SITE or FULFILLER be responsible for such collection costs or legal fees.

Event Listings SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date.

Ticket Holder Behavior Policy USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets.Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.

Fraudulent Use In order to protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Shipping All orders are shipped to USER using the delivery method chosen for the order. In some cases a User's selected shipping must be upgraded without notice to USER and the USER will be charged for the upgraded shipping. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. By placing an order, USER understands and agrees to the following shipping terms:

  • Delayed ShipmentEvent tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.

  • Delivery VerificationIf USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the FULFILLER will, at their discretion, either contact USER about the additional fee prior to shipping or cancel USER's order and notify USER of such cancellation. Shipments may require direct signature at the point of delivery. Once FULFILLER has shipped the tickets, it is USER responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by FULFILLER as per the all sales are final term of these Terms. If a package has been returned and must be re-shipped by the FULFILLER, it is the USER responsibility to contact the FULFILLER for re-shipping options. USER understands that additional delivery fees may be charged prior to reshipping.
  • E-Ticket Instant DownloadElectronic tickets or "e-tickets" marked as "Instant" may not be available for immediate download in all circumstances. Due to potential fraud concerns, some "Instant" e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, USER will receive notification with USER'S receipt explaining that USER'S order has been downgraded to regular e-ticket download.
  • E-Ticket DownloadElectronic tickets or "e-tickets" may not be available for immediate download. After placing an order, USER will receive an email with instructions on how to download the tickets; therefore, it is important that USER provides accurate email address information during the order process. The USER will be required to enter order specific credentials to gain access to the tickets, and USER must have access to a printer from which to print the tickets. USER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither SITE nor FULFILLER will issue refunds for USER'S failure to provide a correct email address or failure to print the tickets.

Permitted Use USER agrees that USER is only authorized to visit, view and to retain a copy of pages of this SITE for USER's own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER's personal use, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws. 

Links The SITE may automatically produce search results that reference or link to third party SITEs throughout the World Wide Web. SITE has no control over these sites or the content within them. SITE cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. SITE does not endorse the content of any third party site, nor does SITE warrant that such sites will not contain viruses or otherwise impact USER's computer systems. By using the SITE to search for or link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another site. If USER experiences a problem with a link from the SITE, USER should notify SITE at Support@fanretreat.com and SITE will investigate USER's claim and take any actions SITE deems appropriate at SITE's sole discretion. 

Violation of the Terms SITE, in its sole discretion, and without prior notice, may terminate USER's access to the SITE, cancel USER's ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER's information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a user of this SITE.

Intellectual Property Policy For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of SITE and/or its Affiliates. USER is only permitted to use the CONTENT as expressly authorized by SITE or the specific CONTENT provider. Except for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on SITE. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither SITE nor SITE's affiliates warrant or represent that USER's use of materials displayed on, or obtained through, SITE will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or its affiliates.SITE reserves the right to terminate the privileges of any USER who uses this SITE to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to SITE, and confirmation through court order or admission by the USER that they have used this SITE as an instrument of unlawful infringement, SITE will terminate the infringing USER's rights to use and/or access to this SITE. SITE may, also in SITE's sole discretion, decide to terminate a USER's rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred.

Disclaimers SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

Limitation on Liability USER acknowledges that SITE is a venue allowing people to buy and sell tickets to concert, sporting and entertainment events. SITE is not involved in the actual transaction between buyers and sellers. While SITE may help facilitate the resolution of disputes, SITE has no control over the content of the tickets listed on SITE, the truth or accuracy of such listings, the ability of the FULFILLER to sell tickets, or that USER and FULFILLER will actually complete a transaction. Regardless of this provision, if SITE is found to be liable, SITE'S liability to USER or any third party is limited to the greater of (a) any amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $100.Except in jurisdictions where such provisions are restricted, in no event will SITE be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if SITE has been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to USER.

Indemnity USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER's use of the SITE, including also USER's use of the SITE to provide a link to another site or to upload content or other information to the SITE.

Governing Law USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Florida without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state of Florida, Orange County.

Arbitration and Dispute Resolution Any controversy, claim, dispute, or other action, arising out of or relating to the use of SITE, any order placed on SITE, or these policies including any dispute over the validity, enforceability or scope of this arbitration provision (a "CLAIM" or "CLAIMS") shall be resolved through binding arbitration administered by the American Arbitration Association (the "AAA") in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US$10,000 or less. If, however, the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or that the CLAIM was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER'S obligation to pay under the AAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US$10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by USER and SITE, by telephone, or in person. SITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO: support@fanretreat.com

Any arbitration or trial by a judge of any CLAIM will take place on an individual basis without resort to any form of class or representative action ("CLASS ACTION WAIVER"). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, SITE may recover attorneys' fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from SITE.

Events in Illinois Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. USER and FULFILLER agree to submit to the jurisdiction of the State of Illinois for such complaints.

Force Majeure SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE'S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to the USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.

Registration Certain areas of the SITE are provided solely to registered users of the SITE. Any USER registering for such access agrees to provide true and accurate information during the registration process. SITE reserves the right to terminate the access of USER should SITE know, or have reasonable grounds to suspect that USER has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. SITE reserves the right to require valid credit card information as proof of legal age. SITE maintains a strict online Privacy Policy and will not sell or provide USER's credit card information to third parties.

USER Account USER will select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify SITE at Support@fanretreat.com should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. SITE shall not be responsible for USER's failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER's account for any reason. Under no circumstances shall SITE be liable to USER or a third party for termination of a USER's account.

Third Party Advertisers SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for USER's dealings with, including any on-line or other purchases from, any third party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.

Privacy Policy USER of Fanretreat.com ("USER") can browse Fanretreat.com hereinafter referred to as "SITE" without revealing USER'S personal information, but in order to take advantage of most of the SITE'S services, USER must give personal information. By providing personal information, USER expressly consents to the collection, use, disclosure and retention of USER'S personal information as described in this Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers SITE's treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when USER is on the SITE and when USER uses SITE services. This Privacy Policy does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.This Privacy Policy discloses the privacy practices for www.Fanretreat.com. It applies solely to information collected by this website. This Privacy Policy will notify USER of the following: 

  1. What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to USER regarding the use of USER data.
  3. The security procedures in place to protect the misuse of USER information.
  4. How USER can correct any inaccuracies in the information.

Information Collection, Use, and Sharing SITE and the ticket seller who fulfills USER's order ("FULFILLER") are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. SITE may also share USER'S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site. FULFILLER may also use USER's information to fulfill USER's order including but not limited to sharing USER's information with primary ticket sellers and or venues. SITE will use USER's information to respond to USER regarding the reason USER contacted us. SITE will not share USER's information with any third party outside of SITE's organization, other than as necessary to fulfill USER request, e.g. to ship an order, check an order for fraud, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, SITE will require SITE's third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or SITE may share the information with SITE's partner company. Unless USER asks SITE not to, SITE may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. SITE is not responsible for the policies or offerings of any third party, and SITE urges USER to review third party's policies and terms and conditions, as they may vary.In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, identity theft, or a matter of national security, in which case USER's personal information may be disclosed. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.

USER Access to and Control Over Information USER can do the following, at any time, by contacting SITE via the email address or phone number given on the SITE: 

  • Opt out of any future contact from SITE;
  • See what data SITE has about USER, if any;
  • Change or correct any data SITE has about USER;
  • Have SITE delete any data we have about USER; and
  • Express any concern USER has about SITE's use of USER data.

USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.To stop receiving promotional or marketing emails or to opt-out of having USER'S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.USER has the right to access their data and provide instructions on how to go about doing so.An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to Support@fanretreat.com. If requested to remove data, we will respond within a reasonable timeframe.

Third Party Advertising and Automated Collection of Data Privacy Policy Please note that third party vendors, including but not limited to Google, show advertisements for SITE on the internet. Third party vendors, including but not limited to Google, use cookies and web beacons to serve advertisements based on USER's prior visits to SITE. To opt out of Google's use of cookies, USER can visit the Google's Ads Help page to learn more on opting out: support.google.com/ads/answer/2662922?hl=en.. SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, advertising companies, or analytics providers including but not limited to Google.In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE and when USER opens email messages SITE sends to USER to provide measurement services to SITE and target ads to USER. SITE or the third-party company uses this information to serve ads for SITE'S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER'S visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, SITE is potentially liable.

Security SITE takes precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline.Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.

Copyright Infringement Notification Should USER wish to file a copyright infringement notification with Fanretreat, USER will need to send a electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email or letter, as this will help SITE to identify the potentially infringing material.
  3. Contact information of the complainant.
  4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be emailed to Fanretreat’s designated agent at:Copyright ComplaintsFanretreat

Email: support@fanretreat.comPlease note the following:- Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails SITE may send USER several service related emails to the email address given when placing an order. These include a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER's experience. When USER places an order, SITE may also add USER to SITE's weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time by notifying support@fanretreat.com.

Amendments SITE reserves the right to amend this policy at any time. SITE will post a notice of changes in its SITE, when and if the terms of this policy are amended.

BY USING THE SITE FOR THE SERVICE YOU AGREE TO ALL OF THE FOLLOWING TERMS AND CONDITIONS.

Use of Service Pursuant to the terms and conditions contained in this Agreement your use of the Service shall be solely for User's personal use and shall not be for commercial use without the consent of the Site and or Sponsor. User agrees that Sponsor may amend or alter the Service at any time with our without notice to User. Sponsor reserves the right to alter, amend or apply additional limitations and restriction to the Service at any time. Certain areas of the Site are provided solely to registered users of the site. Any User registering for such access agrees to provide true and accurate information during the registration process. User shall be responsible for maintaining the confidentiality of User's password and other account information. Site reserves the right to terminate the access of User should Site know, or have reasonable grounds to suspect that User has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. Site reserves the right to require valid credit card information as proof of legal age. Site maintains a strict online Privacy Policy and will not sell or provide User's credit card information to third parties.

Pricing All prices are in United States Dollars (USD) unless otherwise specifically stated.

Taxes Prices stated on the Site do not include any state or other local taxes that may apply to User's order. Items sold by Site may be subject to sales tax in select states in accordance with the applicable laws of that state. Site does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation.

Fraudulent Use In order to protect User from fraud, User may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Permitted Use User agrees that User is only authorized to visit, view and to retain a copy of pages of this Site for User's own personal use, and that User shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for User's personal use, unless otherwise specifically authorized by Site to do so. User may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may User use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from Site. User may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this Site is the property of Site and/or its suppliers and is protected by U.S. and international copyright laws.

Links The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Site has no control over these sites or the content within them. Site cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Site does not endorse the content of any third party site, nor does Site warrant that such sites will not contain viruses or otherwise impact User's computer systems. By using the Site to search for or link to another site, User agrees and understands that User may not make any claim against Site for any damages or losses, whatsoever, resulting from use of the Site to obtain search results or to link to another site. If User experiences a problem with a link from the Site, User should notify Site at support@fanretreat.com  and Site will investigate User's claim and take any actions Site deems appropriate at Site's sole discretion.

Violation of the Terms Site and Sponsor, in its sole discretion, and without prior notice, may terminate User's access to the Site, cancel User's ticket order or exercise any other remedy available to it. User agrees that monetary damages may not provide a sufficient remedy to Site for violations of these terms and conditions and User consents to injunctive or other equitable relief for such violations. Site may release User's information by operation of law, if the information is necessary to address an unlawful or harmful activity against Site. Site is not required to provide any refund to User if User is terminated as a user of this Site.

Intellectual Property Information For purposes of this Agreement, Content is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting this Agreement, User acknowledges and agrees that all Content presented to User on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Site and/or its Affiliates. User is only permitted to use the Content as expressly authorized by Site or the specific Content provider. Except for a single copy made for personal use only, User may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from Site or the specific Content provider, and User is solely responsible for obtaining permission before reusing any copyrighted material that is available on Site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither Site nor Site's affiliates warrant or represent that User's use of materials displayed on, or obtained through, Site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in this Agreement grants User any right to use any trademark, service mark, logo, and/or the name of Site or its affiliates.Site reserves the right to terminate the privileges of any User who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to Site, and confirmation through court order or admission by the User that they have used this Site as an instrument of unlawful infringement, Site will terminate the infringing User's rights to use and/or access to this Site. Site may, also in Site's sole discretion, decide to terminate a User's rights to use or access to the Site prior to that time if Site believes that the alleged infringement has occurred. 

Disclaimers SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE.

Limitation on Liability Except in jurisdictions where such provisions are restricted, in no event will Site be liable to User for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if Site has been advised of the possibility of such damages. User further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to User.

Indemnity User agrees to indemnify and hold Site, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Site, including also User's use of the Site to provide a link to another site or to upload content or other information to the Site.

Governing Law User agrees that any controversy or claim arising out of or relating to the use of Site will be governed by the laws of the State of Florida without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state of Florida, Orange County.

Arbitration and Dispute Resolution Any controversy, claim, dispute, or other action, arising out of or relating to the use of SITE, any order placed on SITE, or these policies including any dispute over the validity, enforceability or scope of this arbitration provision (a "CLAIM" or "CLAIMS") shall be resolved through binding arbitration administered by the American Arbitration Association (the "AAA") in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US$10,000 or less. If, however, the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or that the CLAIM was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER'S obligation to pay under the AAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US$10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by USER and SITE, by telephone, or in person. SITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE EMAILED TO: Support@fanretreat.comAny arbitration or trial by a judge of any CLAIM will take place on an individual basis without resort to any form of class or representative action ("CLASS ACTION WAIVER"). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, SITE may recover attorneys' fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from SITE.

Force Majeure Site shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Site's control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, Site shall be permitted to terminate this Agreement with or without notice to the User in the event that User is prevented from performing hereunder due to FORCE MAJEURE.

User Account User will select a username and password as part of the registration process. All User account pages are protected with Secure Socket Layer (SSL) encryption. User is fully responsible for maintaining the confidentiality of their username and password. User agrees to immediately notify Site at Support@fanretreat.com should User know, or have reasonable grounds to suspect, that the username or password have been compromised. Site shall not be responsible for User's failure to abide by this paragraph. Site may, in its sole discretion, terminate the User's account for any reason. Under no circumstances shall Site be liable to User or a third party for termination of a User's account.

Third Party Advertisers Site may allow third party advertisers to advertise on the Site. Site undertakes no responsibility for User's dealings with, including any on-line or other purchases from, any third party advertisers. Site shall not be responsible for any loss or damage incurred by User in its dealings with third party advertisers.

Privacy Policy USER of Fanretreat.com ("USER") can browse Fanretreat.com hereinafter referred to as "SITE" without revealing USER'S personal information, but in order to take advantage of most of the SITE'S services, USER must give personal information. By providing personal information, USER expressly consents to the collection, use, disclosure and retention of USER'S personal information as described in this Privacy Policy. This privacy policy, herein referred to as the Privacy Policy, covers SITE's treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when USER is on the SITE and when USER uses SITE services. This Privacy Policy does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE. This Privacy Policy discloses the privacy practices for Fanretreat.com. It applies solely to information collected by this website. This Privacy Policy will notify USER of the following:

  1. What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to USER regarding the use of USER data.
  3. The security procedures in place to protect the misuse of USER information.
  4. How USER can correct any inaccuracies in the information.

Information Collection, Use, and Sharing SITE and the ticket seller who fulfills USER's order ("FULFILLER") are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. SITE may also share USER'S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site.SITE will use USER's information to respond to USER regarding the reason USER contacted us. SITE will not share USER's information with any third party outside of SITE's organization, other than as necessary to fulfill USER request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, SITE will require SITE's third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or SITE may share the information with SITE's partner company. Unless USER asks SITE not to, SITE may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. SITE is not responsible for the policies or offerings of any third party, and SITE urges USER to review third party's policies and terms and conditions, as they may vary.In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, identity theft, or a matter of national security, in which case USER's personal information may be disclosed. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.

USER Access to and Control Over Information USER can do the following, at any time, by contacting SITE via the email address or phone number given on the SITE:

  • Opt out of any future contact from SITE;
  • See what data SITE has about USER, if any;
  • Change or correct any data SITE has about USER;
  • Have SITE delete any data we have about USER; and
  • Express any concern USER has about SITE's use of USER data.

USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.To stop receiving promotional or marketing emails or to opt-out of having USER'S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.USER has the right to access their data and provide instructions on how to go about doing so.An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to Support@fanretreat.com . If requested to remove data, we will respond within a reasonable timeframe.

Third Party Advertising and Automated Collection of Data Privacy PolicyPlease note that third party vendors, including but not limited to Google, show advertisements for SITE on the internet. Third party vendors, including but not limited to Google, use cookies and web beacons to serve advertisements based on USER's prior visits to SITE. To opt out of Google’s use of cookies, USER can visit the Google's Ads Help page to learn more on opting out: support.google.com/ads/answer/2662922?hl=en.. SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, advertising companies, or analytics providers including but not limited to Google. In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE'S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER'S visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.Some browsers have a "do not track" feature that lets USER tell websites that USER does not want to have USER'S online activities tracked. At this time, SITE does not respond to browser "do not track" signals, but SITE does provide USER the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit http://www.aboutads.info/choices.We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, SITE is potentially liable.

Security SITE takes precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline.Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.

Copyright Infringement Notification Should USER wish to file a copyright infringement notification with Ticket Liquidator, USER will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed.
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of your email or letter, as this will help us to identify the potentially infringing material.
  3. Contact information of the complainant.
  4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation.
  5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed.

Written or electronic notice of copyright infringement should be emailed to Fanretreat's designated agent at:Copyright ComplaintsFanretreat

Email: support@fanretreat.com 

Please note the following:--Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails Site may send User several service related emails to the email address given when placing an order. These include a confirmation email with details of User's order, a post-transactional email gathering feedback on the User's experience. When User places an order, Site may also add User to Site's weekly mailing list to be informed of upcoming events. User can opt out of these emails at any time by notifying Support@fanretreat.com.

Amendments Site reserves the right to amend this policy at any time. Site will post a notice of changes in its Site, when and if the terms of this policy are amended.

AmendmentsSite reserves the right to amend this policy at any time. Site will contact registered Users by email or shall post a notice of changes in its Site, when and if the terms of this policy are amended.

These policies were last amended on Tuesday, May 30, 2017.

TRAVEL

AGREEMENT BETWEEN CUSTOMER AND FANRETREAT, INC.

Welcome to the Fanreat.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Fanretreat” and "Fanretreat, Inc." refer to Fanretreat, Inc., a Florida corporation, and its subsidiaries and corporate affiliates, including Travelport.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete; and
  7. if you have an Fanretreat.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use. 

DISPUTES

Fanretreat is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting support@fanretreat.com . If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms of Use as a court would. Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “support@fanretreat.com. If we request arbitration against you, we will give you notice at the email address you have provided. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction. 

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to: 

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Fanretreat may cancel any travel or service reservations associated with your name, email address or account, and close any associated Fanretreat accounts. If you have conducted any fraudulent activity, Fanretreat reserves the right to take any necessary legal action and you may be liable for monetary losses to Fanretreat, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Fanretreat Customer Service. 

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Fanretreat may offer Customers the opportunity to book a reservation for a combination of two one—way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight. For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include a applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation. Fanretreat is not liable for any costs incurred due to hotel relocation. 

How Our Sort Order is Determined:

Travelers have many options on to help them find the perfect hotel, flight, car rental, cruise or activity. The “sort” settings at the top of the page allows travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

  • Lodging: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.
  • Flights: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car Rental: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Cruise: Our default sort order is based on a number of relevant factors such as cruise line rating, ship rating, price per day, origin rating, destination rating, length of cruise, and booking window.
  • Activities: Our default sort order is manually curated by Fanretreat’s destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.
  • Vacation Packages: When combining several different travel products into a vacation package, we use the criteria outlined above to determine the sort order for each product.

Additionally, we continually optimize our service to provide the best experience to travelers. Accordingly, we may test different default sort order algorithms from time to time. 

PREPAID HOTEL RESERVATIONS

You acknowledge that the Fanretreat pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Fanretreat provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Fanretreat and the facilitation fee retained by the Fanretreat for their services. You authorize the Fanretreat company to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the Fanretreat companies' services. You agree that your credit card will be charged by the Fanretreat for the total reservation price. Upon submitting your reservation request you authorize the Fanretreat, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Fanretreat Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Fanretreat Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Fanretreat Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Fanretreat Companies act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Fanretreat Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Fanretreat Companies for their services vary based on the amount and type of hotel reservation. You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay. You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Fanretreat’s group travel specialists by phone at (800) 916-3290 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Fanretreat, Inc. for your hotel booking. 

PAY NOW OR PAY LATER DETAILS

With certain hotels, you may be presented with the option to pay online now or pay later at the hotel. If you select the “Pay Online Now” option, Fanretreat will charge the amount to your credit card in US dollars immediately. If you select “Pay Later at the Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that taxes and fees vary between the two payment options. Tax rates and foreign exchange rates could change in the time between booking and stay. Fanretreat coupons may only be applied to "Pay Online Now" bookings. 

INTERNATIONAL TRAVEL

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Fanretreat has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, FANRETREAT DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. 

LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Fanretreat Companies and Fanretreat Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Fanretreat, Inc. expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty. Hotel ratings displayed on this Website are intended as only general guidelines, and the Fanretreat Companies and Fanretreat Partners do not guarantee the accuracy of the ratings. The Fanretreat Companies, the Fanretreat Partners and their respective suppliers make no guarantees about the availability of specific products and services. The Fanretreat Companies, the Fanretreat Partners and their respective suppliers may make improvements and/or changes on the Website at any time. The Fanretreat Companies, the Fanretreat Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Fanretreat Companies or the Fanretreat Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The Fanretreat Companies, the Fanretreat Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Fanretreat Companies, the Fanretreat Partners and/or their respective suppliers are free of viruses or other harmful components. The Fanretreat Companies, the Fanretreat Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement. The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Fanretreat Companies or the Fanretreat Partners. The Fanretreat Companies and the Fanretreat Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Fanretreat Companies and the Fanretreat Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event shall the Fanretreat Companies, the Fanretreat Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Fanretreat Companies, the Fanretreat Partners and/or their respective suppliers have been advised of the possibility of such damages. If, despite the limitation above, the Fanretreat Companies, the Fanretreat Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Fanretreat Companies, the Fanretreat Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Fanretreat, Inc. in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Fanretreat Companies, the Fanretreat Partners, and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify the Fanretreat Companies, the Fanretreat Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: 

  1. your breach of these Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than Fanretreat, Inc. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that we make available to download from this Website ("Software") or through your mobile application store, including the Fanretreat mobile application (the "Mobile Application") is the copyrighted work of the Fanretreat Companies and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Fanretreat Companies, Fanretreat Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

CURRENCY CONVERTER

If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Fanretreat Companies, the Fanretreat Partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes. 

REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Fanretreat and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "Fanretreat Partners"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the Fanretreat Companies may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the Fanretreat Companies the right to pursue at law any person or entity that violates your or the Fanretreat Companies' rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the Fanretreat Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions. You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Fanretreat may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use. From time to time we may offer customers incentives to leave hotel reviews (e.g. discount coupon/entry into prize draws etc.)As it is important to us that hotel reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative. All photos submitted are subject to our Photo Submission Guidelines below. Fanretreat claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites. 

PHOTO SUBMISSION GUIDELINES

Any photos you submit must be:

• On topic—All photos must be relevant to accommodation, restaurant, location, or general travel experiences. 

• Community/family friendly— 

›  Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting. 

›  Do not submit photos or materials that invade the privacy or violate any personal right of any person or entity. 

›  Do not submit photos or information about children or any third parties without their consent (or their parent’s consent in the case of a child under 13 years of age). 

›  Children under 13 may not submit photos or other materials.

• Original—You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.

• Non-commercial—Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.  

• No harmful files —Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of Fanretreat and/or those using it.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Website are ©2016 Fanretreat, Inc. All rights reserved. Fanretreat, Fanretreat.com, Find Yours, ASAP A Sudden Amazing Price, Fanretreat+, VIP+, Fanretreat Viewfinder, the Fanretreat logo, the Fanretreat Affiliate Network logo, and the Airplane logo are either registered trademarks or trademarks of Fanretreat, Inc. in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Fanretreat, Inc. is not responsible for content on websites operated by parties other than Fanretreat, Inc. If you are aware of an infringement of our brand, please let us know by emailing us at feedback@fanretreat.com. We only address messages concerning brand infringement at this email address. 

ACCOUNT TERMINATION

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Fanretreat has adopted a policy of terminating, in appropriate circumstances and at Fanretreat's sole discretion, subscribers or account holders who are deemed to be repeat infringers. Fanretreat may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice. 

NOTICE OF INFRINGING MATERIAL

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages. 

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
  3. Your address, email address and telephone number.
  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email to support@fanretreat.com

PATENT NOTICES

One or more patents owned by the Fanretreat Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending. 

These Terms of Use are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and the Fanretreat Companies as a result of this Agreement or use of this Website. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and Fanretreat, Inc. with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.