- What personally identifiable information is collected from USER through the web site, how it is used, and with whom it may be shared.
- What choices are available to USER regarding the use of USER data.
- The security procedures in place to protect the misuse of USER information.
- How USER can correct any inaccuracies in the information.
- EU-US Privacy Shield certification statement.
Information Collection, Use, and Sharing
SITE and the ticket seller who fulfills USER's order ("FULFILLER") are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. SITE may also share USER'S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site. FULFILLER may also use USER's information to fulfill USER's order including but not limited to sharing USER's information with primary ticket sellers and or venues.
In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, identity theft, or a matter of national security, in which case USER's personal information may be disclosed. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.
USER Access to and Control Over Information
USER can do the following, at any time, by contacting SITE via the email address or phone number given on the SITE:
- Opt out of any future contact from SITE;
- See what data SITE has about USER, if any;
- Change or correct any data SITE has about USER;
- Have SITE delete any data we have about USER; and
- Express any concern USER has about SITE's use of USER data.
USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third party offers.
To stop receiving promotional or marketing emails or to opt-out of having USER'S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages. USER has the right to access their data and provide instructions on how to go about doing so.
An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to customerservice@FanRetreat.com. If requested to remove data, we will respond within a reasonable timeframe.
In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE'S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER'S visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.
Some browsers have a "do not track" feature that lets USER tell websites that USER does not want to have USER'S online activities tracked. At this time, SITE does not respond to browser "do not track" signals, but SITE does provide USER the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit http://www.aboutads.info/choices.
We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, SITE is potentially liable.
SITE takes precautions to protect USER information. When USER submits sensitive information via the website, USER information is protected both online and offline.
Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.
While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.